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Frequently Asked Questions

 

Bellabacks Related Questions

How many Bellabacks are included?

Every Bellaback comes with a backup pair.
(2 Pair / 4 Pcs)

Will Bellabacks work on my earrings?

Bellabacks can be worn with any earring that has a post.

What if my post does not fit Bellabacks?

While Bellabacks fit on almost all earring posts, it is possible you can have a pair of earrings with a different post size. Your posts can be changed easily by your jeweler to fit Bellabacks.

What if I don’t have a problem with my earrings?

Many people don’t realize a problem exists until they try Bellabacks on and see the difference. In addition, Bellabacks works by spreading the weight of your earrings over a larger area and leverages the strong tissue on the back of your ear to help prevent your pierced ear from drooping over time.

Are Bellabacks adjustable?

Yes, Bellabacks can be easily adjusted if needed!
More Information: Adjustment Guide & Best Practices For All Your Jewelery

Can you use these if you have double pierced ears?

It depends on the spacing of each individual's piercings, however, Bellabakcs work best for single lower-lobe piercings.

Do Bellabacks contain lead or nickel?

All of our products are free from lead and nickel.

Shipping Related Questions

What is the cost of shipping, and why?

We are offering two different shipping options:

FREE Tracked Shipping
and
FREE Tracked Shipping + Priority Processing (Your Order Will Be Sent Out First) is $4.95

Please know due to the current situation more people than ever are shopping online. This is causing a worldwide slowdown in deliveries.

We're making every effort to meet delivery times, however,  these delays are out of our control as they effect all mail carriers.

We are continuously monitoring this situation and are updating our delivery estimates on our checkout page accordingly.

All our orders ship with tracking and you'll receive your tracking number as soon as your order ships.

Do you ship internationally?

Yes we do! We are happy to tell you that we provide free tracked shipping to ship an order of any size to nearly anywhere in the world.

International customers must pay applicable sales tax, duty and Customs charges. Your local government determines duty and customs charges, which vary by country. Duties, taxes and/or customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Please contact your local government for specific details.


When will my order ship?

Due to the closure of many brick-and-mortar stores in 2020, fulfillment centers and shipping carriers are busier than usual.

Please allow 3-6 business days for your order to process and ship, and the full estimated delivery window for receipt. Thank you for your patience and understanding.

Payment Related Questions

What should I do if I’ve been overcharged for my order?

We're sorry if you've been charged more than you were expecting for your order.

There are a couple of reasons why it may appear you've been charged more than you were expecting:

Our online shop displays the product pricing in the local currency of the customer but the final processing of the payments will be done in USD. To reflect this during the ordering process we are displaying the message directly in the cart. Furthermore we have included a currency picker on our shop to choose the currency you want to see.

Click here to see an example image

If you still believe you've been overcharged for you order, then please contact us and we'll look into it further for you.

Order Related Questions

What is your cancellation policy?

Cancellation of order is allowed on or before 6pm (PDT, GMT-7) on the same day you have placed your order. After that time, cancellation will no longer be possible. You may contact us via hello@bellantina.com to request for cancellation.

Your question is not answered here?

How to contact us?

For any questions regarding our products or for assistance with your order, please email hello@bellantina.com and you should get a response within 1-2 business days. If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Thank you!

COVID-19 Information

COVID-19 - Statement & FAQ

In light of the uncertain circumstances surrounding coronavirus, we wanted to clearly outline the information regarding Bellantina’s policy changes at this time.

Our hearts go out to the individuals and communities that have been impacted by COVID-19.

The safety of our staff and partners is our utmost top priority, so we are working non stop to make sure that you can get your Bellantina orders as quickly and safely as possible.

While we work to keep everyone safe, we expect there be some delays to deliveries. We're working with our courier companies to protect both their drivers and your health, so your parcels can keep landing on your doorstep. These include selecting safe places for packages to be left and drivers signing on your behalf. Once you've placed your order you’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email.

We’re doing everything we can to make sure you can carry on enjoying Bellantina orders and will continue following all government advice and guidance to protect our employees and our customers.

What is the expected processing and shipping time for my order?

We are currently experiencing slight delays, due to COVID-19. We truly appreciate your patience, and have updated our expected timelines below:

4-8 business day processing time.
5-12 business day shipping transit time (United States).
6-14 business day shipping transit time (Europe).
5-12 business day shipping transit time (Southeast Asia).
10-25 business day shipping transit time (all other countries).

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