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Frequently Asked Questions

 

paymentsPayments

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

During the first stage of checkout, look for the text "Show order summary".
Click on the text and it will reveal the discount code field.
Enter your code and click ‘apply,’ then watch the magic happen.

Remember only one discount code can be used per order!

Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!

Remember Bundle Discounts offered on Sale Items make use of a special bundle discount code. If you make use of a bundle discount then no other discount code can be used.

local_shippingShipping

We are proud to offer free worldwide shipping on all orders.

Please allow 2-4 business days for your order to process and ship, and the full estimated delivery window for receipt.

US:

Standard Delivery: 4-9 Business Days

Express Shipping (2-5 Business Days (excl. weekends))

Canada, Germany, Mexico, Japan, Netherlands, Ireland, Belgium, France, UAE, Italy, Sweden, Denmark, Finland, Austria

Standard Delivery: 5-10 Business Days

Express Delivery: 2-7 Business Days

All other countries:

Standard Delivery: 8-20 Business Days



All shipping times do not account for any unforeseen delays on the courier's end.


Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays.


Please also note that for the following countries, standard delivery is currently 14-30 days: Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cape Verde, Cayman Islands, Comoros, Dominica, Fiji, French Guiana, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea Bissau, Guyana, Haiti, Jamaica, Martinique, New Caledonia, Nicaragua, Saint Kitts And Nevis, Saint Lucia, Samoa, Sao Tome And Principe, St. Vincent, Tuvalu, Wallis and Futuna, Western Sahara

 

Please note: Our carriers are operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.

We are excited to deliver our functional and affordable jewelry to women worldwide.

We deliver you jewelry with a few of our trusted partners around the world. All international packages are carefully handed over to the local post office for final delivery.

Kindly note: We do not ship to PO Boxes, APO or FPO addresses at this time.


Please also note that we currently cannot deliver to the following countries: Brunei Darussalem, Cuba, Honduras, Laos, Liberia, Libya, Mauritius, Mongolia, Myanmar, Reunion, Seychelles, Somalia, South Sudan, Tokelau, Turkmenistan, United States Minor Outlying Islands, Yemen, India.

We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.

Shipping costs? We’re keeping it simple:

FREE Tracked Shipping

FREE Tracked Shipping + Priority Processing (Your Order Will Be Sent Out First) is $4.95

Express Shipping is $25

Absolutely! We know you are excited to follow the journey of your new jewelry purchase on every step of the way.

All our orders ship with tracking and you'll receive your tracking number as soon as your order ships.

With this number you can track your order at Bellantina Tracking. You can also send us a quick message and we'll be happy to track it for you.

We love that you are choosing our Bellantina jewelry as a gift for a special person in your life. All our jewelry is shipped in a beautiful jewelry box and without an invoice.

This way, you can have your jewelry sent directly to the special person you’ve chosen for your gift!

We are always working on ways to get your jewelry to you faster.


For deliveries to the US we offer our Express Shipping option (2-5 business days, excl. weekends).

We offer our Express delivery option (2-7 business days) for the following countries: Canada, Germany, Mexico, Japan, Netherlands, Ireland, Belgium, France, Italy, Sweden, Denmark, Finland, Austria.

Unfortunately at this moment in time we are unable to offer express delivery to all other countries and outlaying islands.

Bellantina cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.

In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.

If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.

All orders ship Monday – Friday, excluding weekends and official bank holidays.

rotate_rightReturns

Yes! We want you to be happy with your new jewelry purchase, and stand by the quality of our products. If you’re not 100% satisfied, we want to make things right.

Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the 9$ restocking fee and excl. the shipping fee in case you paid for shipping).

Materials

Our jewelry is made from a range of precious metals, including the following: 

There is no nickel present in our jewelry.

This is your answer.

Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.
 

Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.

Keeping your jewelry beautiful is easy!

Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush.

Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn.

Try to avoid harsh chemicals that can lurk in everyday products such as lotion, perfume, and hairspray as well as household cleaners like bleach.
To be safe we recommend your jewelry is the last thing you put on and the first thing you take off when you get home.


For more information on care and cleaning, check out our guide 

help_outlineOther

For any questions regarding our products or for assistance with your order, please email hello@bellantina.com and you should get a response within 1-2 business days.

If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Thank you!

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