Refund, Return & Exchange Policy
Do you offer a Money-Back Guarantee?
We want you to be 100% satisfied with your purchase, and stand by the quality of our products.
Please note we can only accept back Bellantina products that were directly purchased through bellantina.com, we cannot accept products that were purchased from a third-party retailer.
IMPORTANT: To be eligible you must:
Return the product to us with original packing
Please note that 30 days after receiving the product, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product first after their purchase.
Important: Please note any return or refund will incur a service fee based on the item quantity and order value. The Service fee for orders with one item and an order total below $30 is $9. The service fee for orders with multiple items is $19. This fee will be charged for repackaging, quality check and restock to our warehouse. Additionally, the shipping cost involved during your purchase will be deducted from your final refund proceeds.
What is your returns policy?
Please be advised that all items purchased during our special site-wide sales and outside of the Money Back Guarantee timeframe are non-refundable. However, items purchased (only unworn, with tags, in original packaging) are eligible to return for a refund. Credit or exchange requests will only be honored within 45 days of placing your order. Store credit discount codes cannot be retro-applied or stacked. You will also be responsible for covering the shipping cost when sending the product back to us.
IMPORTANT: Please note any return or refund will incur a service fee based on the item quantity and order value. The Service fee for orders with one item and an order total below $30 is $9. The service fee for orders with multiple items is $19. This fee will be charged for repackaging, quality check and restock to our warehouse. Additionally, the shipping cost involved during your purchase will be deducted from your final refund proceeds.
What do I need to do to return and exchange my Item?
We are happy to process a replacement provided that:
1. The item must be unworn and in the same condition when you received them.
2. The item is returned including the tags and the original items that came with it.
3. The customer returns the product with tracked insured shipping at the customer’s expense.
4. The return tracking code and image of the packing slip is secured to be shared with us.
5. It must also be in the original packaging.
On successful delivery and inspection of the product by Bellantina, you will be provided a store credit minus the shipping fee so you can place your order again.
What can I do if I received a damaged, different or missing item?
Did your item arrived damaged, different or missing? Please email us at email@example.com and we will send out your replacement immediately. Please refer to the procedures below:
1. Within 7 days, after receiving the product, please contact us with a photo or video explaining the issue and whether you want a return or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will provide store credit or resend the item, you may also be asked to return the product.
4. Customers will only be charged once for shipping costs (this includes returns)
5. No-restocking to be charged to the consumers for the return of the product.
Important: We are not responsible for any damages caused by wear and tear or if the item does not fit due to issues with sizing.
My order has not arrived yet and I want to cancel my order.
Due to high volume of demand and for better logistics efficiency, our products are shipped from different warehouses in over 4 major countries. Due to this, our shipping and delivery time varies greatly depending on your location.
We are able to guarantee our dispatch dates within 2-8 business days (average around 3 business days) but cannot guarantee the exact shipping date.
IMPORTANT: We do not offer refunds because of shipping delays, as there are sometimes unforeseen circumstances that may occur during the transit of your order which most of the time we do not have control of.
Where should I mail my authorized return?
Please contact our customer service at firstname.lastname@example.org to get the correct return address. Returns to a different address than the address provided by the customer service can not be processed.